Delivery Information, Data Protection and Consumer Rights

This section establishes the conditions applicable to the shipping and delivery of orders placed through the Rüga online store, as well as provisions related to personal data protection and consumer rights, in accordance with current national and European legislation.

1. Geographical Scope of Deliveries

Products sold on the Rüga online store can be delivered to all European Union countries, unless otherwise expressly indicated and duly identified on the product sheet or during the purchase process.

Orders will be delivered exclusively to the address provided by the customer at the time of placing the order. Rüga is not responsible for delays, losses, or inability to deliver due to incorrect, incomplete, or outdated data provided by the customer.

2. Order Processing and Dispatch

After payment confirmation, the order will be processed by Rüga's internal services and dispatched within an estimated maximum period of up to 5 business days, except in duly justified exceptional circumstances.

This period does not include weekends, national holidays, or temporary service interruptions, nor any delays attributable to carriers, force majeure situations, or temporary stock shortages.

In legal terms, if Rüga anticipates the impossibility of meeting the initially indicated delivery deadline, the customer will be informed and given the right to terminate the contract, as provided for in the applicable legislation.

3. Delivery to the Consumer

Delivery is carried out by the selected carrier during normal business hours. In the event of the recipient's absence, new delivery attempts may be made or a notification left for collection, in accordance with the carrier's rules.

The order is considered delivered when it is made available to the consumer or a third party indicated by them, at which point the consumer acquires physical possession of the goods.

4. Shipping Costs

Shipping costs are presented clearly and transparently before the finalization of the order, in accordance with the duty of information provided for in consumer protection legislation.

Mainland Portugal:

• Orders under 75€: shipping cost of 3.95€

• Orders equal to or over 75€: free shipping

Rüga reserves the right to change shipping costs, with the conditions in force on the date the order was placed always applicable.

5. Consumer Rights

In accordance with Decree-Law no. 24/2014, of February 14, the consumer has the right to free termination of the contract, and may return purchased products within the legal period of 14 days from the date of receipt of the order, without the need to state any reason, provided that the items are in perfect condition, without signs of use, and in their original packaging.

Detailed conditions for returns, exchanges, and refunds are described in the specific Returns and Refunds section of the online store.

6. Personal Data Protection (GDPR)

Within the scope of the purchase process, Rüga collects and processes personal data strictly necessary for order management, namely name, address, telephone number, and email address.

The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR), ensuring confidentiality, security, and exclusive use for legitimate purposes, such as order processing, invoicing, delivery, and communication with the customer.

Personal data will not be used for different purposes without the express consent of the data subject, nor will it be transmitted to third parties, except when necessary for compliance with legal obligations or for the execution of the contract (namely carriers and payment entities).

The data subject has the right to access, rectify, erase, restrict, port, and object to the processing of their personal data, and may exercise these rights through the contacts available on the online store.

7. Final Provisions

Rüga reserves the right to modify these conditions at any time, with the versions in force on the date the order was placed always applicable.

In case of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity, as legally provided.

For any additional clarifications related to deliveries, personal data, or consumer rights, the customer should contact Rüga's customer support service through the means available on the website.